14IP

Corey McFadden combines a deep passion for product excellence and innovation with a longtrack record in the telecommunications industry to her role as Chief Product Officer at 14IP--aleading global provider of innovative communications equipment and solutions. Corey’smultifaceted experience informs her approach to problem-solving and leadership, spanningentrepreneurship, software engineering, government relations, and direct leadership oflarge-scale multinational initiatives for Fortune 100 companies.

AP2T Labs

Jesse Tuttle, also known as Hackah Jak, is a former world’s most wanted hacker who breached Fortune 500 companies, top universities, and foreign and domestic government and military systems. His exploits have been analyzed in university case studies, textbooks, and research projects, with media coverage spanning from New York to LA, across Europe, the Middle East, and Asia. • Jesse’s journey into hacking began in 1994 when he breached his high school network and became involved in the underground world of warez. By 1995, he had moved on to reverse engineering software, and by 1996, he was developing zero-day exploits, trading them within elite hacker communities. In 2000, he joined Hackweiser, a notorious hacker group, where he supplied exploits and participated in high-profile web defacements. In 2001, Jesse became a central figure in the First Hacker World War and later organized the second Cyber War against al-Qaeda following 9/11. In a shocking revelation after his arrest in 2003, it was uncovered that Jesse had been working as an intelligence asset for the FBI since 2001. His work included intelligence gathering during 9/11, hacking and securing sensitive systems, and even hacking and taking down a global human trafficking network. • Today, Jesse is the Chief Hacking Officer and Ethical Threat Actor™ at AP2T Labs™, a Cyber Threat Research and Training™ company, where he leverages his deep knowledge of hacking and cybersecurity to educate and prepare organizations against real-world cyber threats. He also provides consulting, training, and strategic guidance to businesses ranging from startups to Fortune 500 enterprises. • Hackah Jak featured on the PodCast, Modem Mischief. https://www.modemmischief.com/episodes/bonus-hackweiser • Connect with Jesse on LinkedIn. https://www.linkedin.com/in/jessetuttle/

AP2T Labs

Reesë Bess Tuttle is a Cyber Threat Researcher whose extraordinary journey in technology began under the mentorship of her father, a renowned former Black Hat hacker. • By the age of 19, she had earned five college degrees in science and technology, alongside multiple cybersecurity certifications. Her professional career includes internship roles at Fortune 100 companies such as Kroger IT and General Electric, where she specialized in IT product development, secure cloud DevOps, and cybersecurity. She also contributed to encryption and compliance projects at financial firms. She has been featured in a Freelancer.com success story about her work as a member of the Freelancer Preferred Team. • Beyond her technical achievements, Reesë has been celebrated for her leadership and innovation. She has secured multiple hackathon victories, received the U.S. Presidential Volunteer Service Award for her nonprofit technology initiatives, and held leadership roles within INTERalliance—a nonprofit connecting companies with talented tech youth and hosting TechOlympics, one of the nation’s largest youth-run tech conferences. • A true multidisciplinary talent, Reesë is also a skilled violinist, a black belt in mixed martial arts, and a classic car enthusiast who restored and rewired a 1974 Volkswagen Super Beetle. • Today, Reesë is the Co-Founder and Threat Researcher at her cybersecurity startup AP2T Labs™, a Cyber Threat Research and Training™ company, where she leverages her expertise in threat analysis, advanced research, and real-world simulations to address today’s most pressing cyber threats. Additionally, she serves as Secretary for IEEE SA P1947 Standards for Quantum Cybersecurity Framework. • Connect with Reesë on LinkedIn. https://www.linkedin.com/in/reesebess/

Axtel Consulting

Beelinebill Enterprises

Bill Miller is a three-time award-winning author of What Every CEO Must Know and atrusted coach to founders, first-time CEOs, and stuck CEOs. He helps executives makefaster, better decisions with less stress while avoiding the blind spots that quietly sinkgreat companies.His signature tools, including the Mirror Meeting, Trust and Verify, and Decision Clarityframeworks, help leaders build confidence, hire better, scale faster, and lead with calmauthority.A longtime ITEXPO speaker, moderator, exhibitor, and sponsor, Bill is hosting his sixth CEOInsights Panel. These sessions consistently draw curious ITEXPO attendees who want areal look at how CEOs think about the most important topics of the day.Bill founded Beelinebill Enterprises in 2011 and co-founded Zabooom, LLC in late 2025.He is a former senior executive at Fiber Mountain, Freedom Voice, Digium, 3Com, Fujitsu,General Datacom, and Rockwell.

Cisco

Anderson Tomaiz is the Director of Solutions Engineering for Cisco’s Midmarket, SMB, andVirtual Sales across the Americas. A transformative leader with over 25 years of experiencein the technology sector, Anderson oversees a high-performance organization of over 120professionals, driving multi-billion dollar revenue and spearheading AI-driven strategies toaccelerate digital transformation.Throughout his career at global giants like Cisco, Ciena, and BT, Anderson has establisheda reputation as a strategic architect of technical sales organizations. He is particularlyrecognized for his expertise in Secure Networking, Cloud Management, and programmaticsales motions. Beyond driving business outcomes, Anderson is a conscious culturebuilder dedicated to talent evolution, having previously led Cisco’s Global TechnologyStrategy and the prestigious Associate Solutions Engineering Program (CSAP).Anderson holds a degree in Electrical Engineering and an MBA, and has completedexecutive education in Adaptive Strategic Leadership at Duke University bringing a blend ofdeep technical insight and strategic business acumen to every stage. Trilingual and a firmbeliever in the philosophy Be Humble & Hungry, he is also a passionate mentor for lowincome university students.

Cisco CX

Kumaran Ponnambalam is a technology leader with 20+ years of experience in Generative AI, Machine Learning, Data and Analytics. His focus is on creating robust, scalable Gen AI models and services to drive effective business solutions. He is currently leading Generative AI initiatives at Cisco, building next-generation AI innovations and products to help enterprises. In his previous roles, he has built conversational bots, ML platforms, data pipelines and cloud services. A frequent speaker at technology conferences, he has also authored several courses on the LinkedIn Learning Platform in Generative AI and Machine Learning.

Company Nurse powered by Lintelio

Henry Svendblad is President and Chief Technology O icer of Company Nurse powered by Lintelio and President of Lintelio, a tech venture focused on modernizing risk communication, incident reporting, and nurse triage. With more than 25 years of technology leadership, he has built and scaled customer-facing platforms across healthcare and other industries, translating business strategy into secure, reliable, and user-friendly digital experiences. Company Nurse and Lintelio were named PropertyCasualty360 2021 Technology Innovation and Customer Experience Innovation honorees. Henry brings a pragmatic perspective on customer interactions, where AI agents can automate routine work and accelerate resolution, and where skilled humans remain essential for trust-building, high-empathy conversations, and complex decision-making.

Dickinson Wright PLLC

A partner in Dickinson Wright’s Washington, D.C. office, GlennRichards has a distinguished track record in communications law. Hispractice encompasses a diverse clientele, including VoIP and cloudcommunications service providers, satellite and wireless carriers,broadcasters, equipment manufacturers, and trade associations. Hebrings extensive experience in navigating transactional matters andrepresenting clients before regulatory bodies such as the FCC andstate public utilities commissions.In addition to his regulatory work, Glenn is highly regarded for his workin negotiating complex global telecommunications service contracts onbehalf of large corporations. He is sought after for his experience inadvising investors on managing regulatory risks associated withmergers, acquisitions, IPOs, and financings within thecommunications sector. By offering comprehensive guidance andstrategic counsel, Glenn empowers clients to make informed decisionsand mitigate potential challenges, thereby maximizing opportunities forsuccess in an ever-evolving industry landscape.

IgniteTech

As an accomplished technology executive and AI-thought leader, IgniteTech CEO Eric Vaughan isfrequently called upon as a speaker on GenAI and enterprise software company transformation.Hes built an AI-centric culture, driving teams to continuously up-skill and explore the latest AItechnologies.He is a vocal advocate for AI-first thinking, recognizing this isnt just an exciting development buta necessity for companies to remain relevant. His passion for AI stems from a deep-seated beliefthat if businesses dont adapt, they risk being left behind. His mission is clear: to leadorganizations through the AI revolution, ensuring they dont just survive but thrive in this newera.Eric is committed to sharing his experiences and insights to help other leaders navigate thistransformative period in business history.

Marriott International

Nitin Kumar is the Director of Data Science (GenAI) at Marriott International, where he leads large-scale AI and Generative AI initiatives across 30+ global brands. His work focuses on building production-grade AI solutions for customer experience, marketing, and service optimization, with a strong emphasis on governance, safety, and real-world operational impact. He is a frequent speaker at industry and academic forums, including Ai4, MLOps, CDAO events, and university programs, and is recognized for translating complex AI concepts into practical strategies that drive measurable business outcomes.

Meta

My name is Krishna Chaitanya, and I am an accomplished technology expert and software engineer with over ~7yrs of expertise in scalable distributed systems, data infra, and AI/ML platforms. Having worked with renowned organizations like Meta and Microsoft, I have developed a strong background in architecting various products leveraging data and advanced AI/ML technologies. At Meta, I currently focus on building AI-driven Oncall agent for Facebook, Instagram and other Meta products. Previously at Microsoft, I led the data infra powering various AI/ML models & applications in Microsoft Teams.

Metrigy

Research Leader: Customer Experience, Artificial IntelligencePrimary Focus Areas: Artificial intelligence, contact center, customer success analytics, workforce engagement management, CRM, business case development, and cost/ROI modelingOther Areas of Expertise: CPaaS, Unified Communications and Collaboration, digital workplace, custom research projects, and RFP development and analysis.Robin Gareiss is CEO and Principal Analyst at Metrigy, where she oversees research product development, conducts primary research, and advises leading enterprises, vendors, and carriers.For 25+ years, Robin has advised hundreds of senior IT executives, ranging in size from Fortune 100 to Fortune 2000, developing technology strategies and analyzing how they can transform their businesses. She has developed industry-leading, interactive cost models for some of the world’s largest enterprises and vendors.Robin leads Metrigy’s artificial intelligence and customer experience research. She also is a widely recognized expert in the communications field, with specialty areas of contact center, AI-enabled customer engagement, customer success analytics, and employee collaboration. She is a sought-after speaker at conferences and trade shows, presenting at events such as Enterprise Connect, Future of CX/ITExpo, ICMI, IDG’s FutureIT, Interop, Mobile Business Expo, and CeBit. She has authored hundreds of research reports to keep clients updated on technology adoption and associated benefits. She also writes a blog for No Jitter and is a regular contributor to Tech Target.Additional entrepreneurial experience includes co-founding and overseeing marketing and business development for The OnBoard Group, a water-purification and general contracting business in Illinois. She also served as president and treasurer of Living Hope Lutheran Church, led youth mission trips, and ran successful fundraisers for children’s cancer research. She served on the University of Illinois College of Media Advisory Council, as well.Before starting Metrigy, Robin was president and co-founder of Nemertes Research. Prior to that, she shaped technology and business coverage as senior news editor of InformationWeek, a leading business-technology publication with 440,000 readers. She also served in a variety of capacities at Data Communications and CommunicationsWeek magazines, where helped set strategic direction, oversaw reader surveys, and provided quantitative and statistical analysis. In addition to publishing hundreds of research reports, she has won several prestigious awards for her in-depth analyses of business-technology issues. Robin also taught ethics at the Poynter Institute for Advanced Media Studies. Her work has appeared in the New York Times, Chicago Tribune, Newsweek, and American Medical News.She earned a bachelor of science degree in journalism from the University of Illinois and recently left the cold Chicago winters for the warmth of Tampa, FL.

NinjaOne

Paul Redding is the Head of MSP Partnerships at NinjaOne, where he works closely with MSPs to scale their revenue, improve operational efficiency, and deliver increased value to their clients with automated endpoint management. He began his career as the CEO of an MSP specializing in clients from highly regulated industries, including healthcare and the U.S. Department of Defense supply chain. He also held multiple senior channel and community leadership roles at cybersecurity companies where he drove revenue growth for the companies and their partners. Most recently, as SVP of Channel Marketing and Community at CyberQP, Redding worked closely with global partners to help MSPs build more profitable client relationships, implement industry-leading security practices, and streamline operations by eliminating repetitive tasks.

Parousia Group

I am Joel Basila, the visionary CEO of Parousia Group, a pioneering technology solutions companybased on development of bestowed technologies solutions for companies in Africa at the forefrontof digital transformation in Africa and beyond. with offices in DRC, Nigeria, and expending AfricanRegions, with a strategic focus on revolutionizing communication technologies, I lead thedevelopment of integrated solutions that seamlessly blend VoIP, SMS, and AI-enhanced systemsfor businesses and individuals.At Parousia Group, I oversee a comprehensive portfolio of tech solutions, including advancedcommunication platforms, e-commerce systems, educational technology, fintech, transportplatform, and logistics management tools. My expertise spans the implementation of Asterisk andFreePBX technologies, coupled with innovative AI integration for enhanced communication acrossvoice, text, and digital channels.My vision extends beyond mere technological advancement. I am committed to leveragingParousia Groups innovations to bridge the digital divide in Africa, improve access to essentialservices, and foster economic growth through enhanced communication infrastructure. Myleadership is aiming at setting new benchmarks in the convergence of AI, open-sourcetechnologies, and comprehensive communication solutions, paving the way for a more connectedand prosperous Africa.

Pulver.com

Jeff Pulver is an internet entrepreneur and communications industry pioneer best known for his early leadership in VoIP. He founded Free World Dialup, co-founded Vonage, and led the VON Coalition, whose advocacy helped secure the 2004 FCC ruling that established VoIP as an Internet application rather than a regulated telecom service. Jeff has been investing in and advising communications and internet startups since the 1990s and has worked with hundreds of early-stage companies. He is the Founder and Chief Evangelist Officer of The vCon Foundation, where he focuses on advancing virtualized conversations (vCons) as a foundation for next-generation voice, AI-driven communications, and trusted conversation data.

Telarus

Tim Basa is the SVP of Sales at Telarus, where he combines strategic vision with a people-first approach to achieve exceptional results in the technology advisory landscape. Starting his career fresh out of college selling long-distance phone service door-to-door on pure commission, Tim built his expertise from the ground up. Over his 31-year journey in the technology industry, he has established himself as a transformative sales leader, steering multiple high-growth companies to repeat appearances on INC Magazines prestigious INC 500 list while consistently exceeding client and investor expectations.Driven by the belief that true success comes from empowering others to realize their full potential, Tim approaches his work with high energy, hands-on leadership, and a commitment to fostering high-performance teams. His unique style and methodology combine battle-tested fundamentals with innovative problem-solving, creating a framework for sustainable success—principles shaped by his own experience starting from the most challenging frontlines of sales.Specializing in sales and marketing, and channel partner distribution, Tim is passionate about equipping technology advisors with the insights and guidance needed to achieve their most ambitious goals. His expertise has been recognized through multiple industry awards, including being named a Telecom Master Mind by PHONE+ magazine, a Power Seller by Crains Detroit Business, and a recurring selection for Channel Executive of the Year by Channel Partners Magazine.Outside of his professional work, Tim enjoys time with his family and friends, and expanding his knowledge so he can share through advisory roles, media appearances, and conducting training sessions on sales, marketing, and personal development. He is committed to mentoring future leaders and exploring innovative ways to drive growth and serve the technology advisor community.

Telecom Reseller

Having recorded over 2,000 podcasts on UC, Doug is one of the most prolific podcasters and content creators in UC and IT. Doug has been reporting, writing, observing and speaking on UC since 1989. Today, Doug is editor and publisher of TR Publications, a family of over ten daily and weekly ebulletins that reach MSPs, channel partners, telecom resellers, and the enterprise end users. For almost a decade, Doug has hosted a breakout event at ITEXO. This has evolved into the popular MSP EXPO. Doug is particularly interested in the way inventions become markets, the nexus between technology and economics, and between the technology of everything and the economics of everything. Doug is an active member of several industry related associations and serves as a telecommunications commissioner in Clark County, Washington, where he and his wife, Barbara Green reside in Vancouver, WA near Portland OR. University of Oregon ’86. Go Ducks! Go Blazers! Go Maple Leaves!

Unified Office

Tom has nearly 24 years experience developing embedded systemsand network management products for the data andtelecommunications industries. He has held leadership roles in severalcompanies, including VP of Engineering, CTO, VP of Marketing andVP of Advanced Development. Tom has also held leadership positionsin the general industry, including co-chair of the DCCP working groupat the IETF, the lead developer of Proxy Admission Control at theMPLS Forum, and has made significant contributions to securitystandards for VoIP networks and emergency telecommunications forATIS. For the past 10 years Tom has been Principal Architect at SonusNetworks, working in the Office of the CTO and other groups toarchitect VoIP products for the telecommunications carriers.

Unified Office

Ray has spent the last 20+ years as an entrepreneurial technology professional, hehas extensive sales and customer engineering experience along with provenmanagement team leadership in dynamic, emerging technology companies. RecentlyRay played a key leadership role in professional and customer services, businessdevelopment, pre-sales and technical marketing while at Sonus Networks, a marketleader in Voice over IP technologies. Ray was a founding member of Sonus’s servicesorganization, recruiting many of its most senior members. From 1996 until 1999 Raywas a key technical leader and sales consultant for Cascade Communications’worldwide sales organization. During his tenure Cascade was purchased by AscendCommunications. Ascend, a leader in remote access technologies for the Internetmarket, was subsequently absorbed by Lucent in a merger. He attended theUniversity of Maine.

Zaboom

Zoom Video Communications

Leo Boulton is Head of Product Solutions and Industry Marketing at Zoom, overseeing positioning, messaging, and go-to-market strategies across enterprise segments. With 15+ years at Cisco, ADP, and Zoom, Leo understands the critical decisions companies face in choosing between AI agents and human-led customer interactions. Leading launches of AI-powered products like Zoom AI Companion and CX Insights, while transforming his own teams operations to a COE, Leo brings both external and internal perspectives on a critical business question: when do AI agents outperform humans in customer interactions, and when do you need the human touch?