AGENDA

Wednesday, February 11 Thursday, February 12
Exhibit Hall Hours 12:00pm - 5:00pm 10:00am - 3:00pm

Days


Tracks

Tuesday, February 10, 2026
8:00am-7:00pm
Tuesday - 2/10/26
(Expo Hall B)
Registration Counters Open
  
9:30am
Tuesday - 2/10/26
10:00-10:45am
Tuesday - 2/10/26
(Room 250B)
AI Agents on Trial: Navigating Regulation, Liability, and Privacy in the Age of Agentic AI
AIA-01
Doug Green
Publisher Telecom Reseller
Ray Pasquale
Founder and CEO Unified Office
Jeff Pulver
Founder Pulver.com
Glenn Richards
Member Dickinson Wright PLLC
As agentic AI systems evolve from tools into autonomous actors capable of making complex decisions, questions about accountability, privacy, and liability are raising the stakes. States across the U.S. are drafting new AI regulations and privacy laws aimed at balancing innovation with public protection, but where do AI agents fit within existing legal frameworks? Think about this: If an autonomous agent causes harm, who bears responsibility: The developer, the enterprise adopter, or the AI itself? This panel brings together legal experts and technologists to explore the rapidly shifting landscape of AI regulation, the implications for businesses adopting agentic AI, and the legal challenges of assigning blame and protecting privacy in a world where AI agents act independently.
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11:45am-12:30pm
Tuesday - 2/10/26
(Room 250B)
Deterministic Outcomes in Non-Deterministic Systems: Engineering Reliability for AI Agents
AIA-03
Krishna Chaitanya
Senior Software Engineer Meta
The core challenge of agentic AI is its inherent unpredictability. For B2B applications, however, "it usually works" isn't good enough. This session dives into the technical requirements for building production-grade agentic infrastructure by applying rigorous distributed systems principles to the world of LLMs. We will discuss how to build "fail-safe" agentic loops, implementing deterministic guardrails around non-deterministic models to ensure that, when an agent acts on behalf of your business, it does so with five-nines reliability and predictable performance. Attendees will walk away with a clear understanding of you to ensure AI agents remain reliable, predictable, and safe for mission-critical enterprise operations.
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12:30pm
Tuesday - 2/10/26
(Sandpiper Ballroom)
Conference Luncheon - Diamond, Enterprise, Platinum, Super Pass, Exhibitor/Conference, Speaker, Press Pass Holders
  
12:45pm
Tuesday - 2/10/26
Keynote Presentation (Sandpiper Ballroom)
Keynote Presentation by Ignite Tech: AI: The Future Is in Your Hands—Or Is It?
K-01
Eric Vaughan
CEO IgniteTech
We’ve been handed an extraordinary gift. The question isn’t whether to use AI anymore; if you’re still asking that, you’re about to get run over from behind. The real question is what you’re doing with it. Too many organizations are running AI projects that look impressive in board decks but accomplish nothing. They’re entertaining themselves with experiments while competitors are erasing them from the map. A different breed of company is rewriting entire industries in months, not years. They’re not coming for your market share, they’re making your entire business model obsolete. The pace of change has become almost incomprehensible. Developers are now building in hours what took teams weeks or months just a year ago. Hyper-coding tools are turning software engineering into something closer to orchestration. Companies that don’t grasp this aren’t just falling behind, they’re becoming irrelevant in real time. At IgniteTech, we decided we weren’t going to squander this moment. In the past year, we’ve launched MyPersonas to clone human expertise and Eloquens to handle email with genuine intelligence. But we’re not stopping there. During this keynote, I’ll announce our third brand-new product built from scratch that leverages AI to fundamentally change something that everyone does almost every day. This isn’t about incremental improvement. It’s about moving mountains. Changing lives. Taking the gift we’ve been given and doing something that actually matters with it. The future is in your hands. The only question is whether you’ll seize it or watch it slip through your fingers while someone else changes the world.
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  Keynote Presentation
1:30-2:15pm
Tuesday - 2/10/26
(Room 250B)
From Prototype to Production: Best Practices for Deploying AI Agents Safely
AIA-04
Nitin Kumar
Director of Data Science, Gen AI Marriott International
Building reliable autonomous AI agents requires deliberate choices in architecture, scaling, coordination, and ethics. This session covers proven patterns for integrating perception, reasoning, and action, the toughest challenges in moving from prototypes to production, and strategies for multi-agent coordination. We’ll explore trade-offs between speed, accuracy, and safety under uncertainty, and the ethical safeguards—transparency, bias mitigation, privacy, and human oversight—that keep agents aligned with organizational and societal goals.
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2:30-3:00pm
Tuesday - 2/10/26
(Room 250B)
The Future of Agentic AI: Lessons Learned from the Dot-Com Boom
AIA-05
Tom Phelan
CTO Unified Office
Many organizations are investing heavily in AI for process automation, data analysis, and collaboration, yet they struggle to achieve meaningful user adoption and lasting business impact. Often, new AI tools are rolled out without sufficient focus on human behavior, change readiness, and practical integration into daily workflows. My presentation will help the audience bridge the gap between technical deployment and user adoption by sharing strategies rooted in change management, user-centered design, and real-world business applications. By focusing on both the technical and human sides of AI, attendees will leave with actionable insights to ensure their AI initiatives drive measurable, lasting success.
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3:15-4:00pm
Tuesday - 2/10/26
(Room 250B)
Internet of Agents: Building Autonomous Enterprise Collaboration with Agentic AI
AIA-06
Kumaran Ponnambalam
Principal AI Engineer, AI Cisco CX
Agentic AI is revolutionizing business workflows and enterprises are racing to deploy AI Agents across many functions and domains. As the list of deployed homegrown and 3rd party AI Agents grows, how do enterprises integrate them efficiently and safely to enable enterprise collaboration? The "Internet of Agents" is a concept that is gaining wide adoption to solve this problem. Enabled by protocols, schemas, frameworks and best practices, it provides a standardized way for AI Agents to discover and collaborate with each other, even across enterprise boundaries. This session will discuss the concept of Internet of Agents, the protocols that enable it and the frameworks that support it. It then lays out a roadmap of how enterprises can leverage it to build collaborative agents and composable workflows. It also discusses the security and safety aspects that need to be considered. Generative AI Leaders, Architects and engineers will benefit from this session.
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4:15pm
Tuesday - 2/10/26
Keynote Presentation (Sandpiper Ballroom)
Keynotes & Cocktails Presentation: Real-World Consequences of Cybercrime - WARNING Audience Discretion Advised
K-02
Reese Bess
Founder, President, Threat Researcher AP2T Labs
Jesse Tuttle
Co-founder, Chief Hacking Officer, Threat Specialist AP2T Labs
Cybercrime is no longer just a technical problem, a financial risk, or a line item on a balance sheet. It is a human crisis. Behind every breached account, every stolen identity, and every successful scam is a real person and, increasingly, a devastating chain of harm that does not stop at financial loss. In this keynote, Reese Tuttle, cyber threat researcher and founder of AP2T Labs, and Jesse Tuttle, aka Hackah Jak, a former world’s most-wanted hacker and now an ethical threat actor, expose the realities of modern cybercrime that most organizations never see, and which many are not prepared to confront. Today’s attacks are not isolated events; they are multi-stage operations fueled by data leaks, social engineering, psychological manipulation, and dark-market ecosystems that monetize human vulnerability at scale. The consequences ripple outward: Families financially ruined, victims pushed into despair, and criminal profits quietly funding organized exploitation and human suffering far beyond the screen. Drawing from real cases and firsthand experience, this keynote reveals the unspoken truths that will challenge the way you view cybersecurity. This keynote is intended for anyone who influences security strategy, training, leadership decisions, or the way we communicate risk to others, because stopping cybercrime is no longer just about protecting systems – it is about protecting people and, in many cases, saving lives. WARNING Audience Discretion Advised: This keynote contains disturbing real-world subject matter, including psychological manipulation, exploitation, and the severe human consequences of cybercrime. Content may be emotionally intense and is intended for mature audiences.
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  Keynote Presentation
4:45pm
Tuesday - 2/10/26
Keynote Presentation (Sandpiper Ballroom)
Keynotes & Cocktails Presentation by Cisco: Your Network is Your Advantage in the AI Era
K-03
Anderson Tomaiz
Director, Solutions Engineering, SMB, Mid-Market and Virtual Sales Americas Cisco
  Keynote Presentation
5:15pm
Tuesday - 2/10/26
Keynote Presentation (Sandpiper Ballroom)
Keynotes & Cocktails Presentation by Telarus: Adapt or Get Left Behind: Becoming a Modern Technology Advisor
K-04
Tim Basa
SVP of Sales Telarus
Robin Gareiss
CEO & Principal Analyst Metrigy
The technology channel is evolving faster than ever, success is no longer about what you sell—it’s about how you think, how you position yourself, and how quickly you adapt. In this keynote, Basa brings more than three decades of in-the-trenches sales, and marketing experience to the ITEXPO 2026 stage, breaking down what it truly takes to win as a modern technology advisor. From the rise of cloud, cybersecurity, and AI to shifting buyer expectations and margin pressure, Basa connects the dots between today’s megatrends and tomorrow’s opportunities. Drawing on lessons learned since 1994, Basa challenges advisors to move beyond transactional selling and step fully into the role of strategic collaborator. Attendees will gain practical insights on how to sharpen their value proposition, build confidence in complex conversations, and create real momentum heading into 2026. Whether you’re a tenured advisor navigating reinvention or a rising professional looking to accelerate your growth, this session delivers clear thinking, real-world perspective, and a roadmap for staying relevant in a channel that rewards those who evolve—and leaves the rest behind.
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  Keynote Presentation
6:00pm
Tuesday - 2/10/26
(2nd Floor, East Building)
Join us for a fun happy hour and networking event at the ITEXPO! The Alliance of Channel Women is teaming up with the Channel Marketing Association to bring you THE pre-party event at the ITEXPO this year! We'll be at the 2nd Floor Waterfront Concourse for two hours before the Expo's #TECHSUPERSHOW Networking Live! party at 8pm. Pre-registration is required and space is limited, be sure to get your ticket today! Tickets are complimentary and include light refreshments and a complimentary first drink at the bar. ITEXPO show badge REQUIRED for entry. We hope you'll join us!
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8:00-10:00pm
Tuesday - 2/10/26
Special Networking Event (Waterfront Councourse, 3rd Floor, East Building)
NEW DAY! #TECHSUPERSHOW Networking LIVE Party - Sponsored by Akamai, Aura Business, Avant, C3 Complete, CloudIBR, IONOS, Kaseya, Telarus
  Special Networking Event
Wednesday, February 11, 2026
7:30am-5:00pm
Wednesday - 2/11/26
(Expo Hall B)
Registration Counters Open
  
8:30am
Wednesday - 2/11/26
(Room 251B)
Continental Breakfast Served
  
11:00am
Wednesday - 2/11/26
Keynote Presentation (Sandpiper Ballroom)
Keynote Presentation by NinjaOne: Stop Managing the Past: Why Legacy Tools are Failing Modern IT
K-05
Paul Redding
Head of MSP Partnerships NinjaOne
Many IT professionals think their tools are “good enough” until their techs tell a different story. Frustration with tools leads to slower response times, higher risk, and stalled growth. This session explores why IT teams are rethinking their operations – starting with the fragmented, legacy tools in their employ – and what technicians actually need to manage today’s endpoint sprawl at scale. Expect unfiltered insights, real-world lessons, and a fresh look at what modern IT needs to mitigate risk, improve efficiency, and drive better business outcomes by modernizing endpoint management and unifying IT operations at scale.
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Keynote Presentation (Sandpiper Ballroom)
Keynote Presentation - CX 2030: Key Decisions to Prepare You for the Future
K-06
Henry Svendblad
President and CTO Company Nurse powered by Lintelio
With the rapid pace of technology innovation, it’s difficult for any CX leader to determine future-proof strategies. Join Metrigy CEO Robin Gareiss and enterprise CX leaders for an enlightening conversation on the best way forward. You'll come away with research-backed guidance and real-world perspective on CX and AI technology decisions you can make today that will prepare you for 2030.
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  Keynote Presentation
  Keynote Presentation
11:00am
Wednesday - 2/11/26
Keynote Presentation (Sandpiper Ballroom)
Keynote Presentation by NinjaOne: Stop Managing the Past: Why Legacy Tools are Failing Modern IT
K-05
Paul Redding
Head of MSP Partnerships NinjaOne
Many IT professionals think their tools are “good enough” until their techs tell a different story. Frustration with tools leads to slower response times, higher risk, and stalled growth. This session explores why IT teams are rethinking their operations – starting with the fragmented, legacy tools in their employ – and what technicians actually need to manage today’s endpoint sprawl at scale. Expect unfiltered insights, real-world lessons, and a fresh look at what modern IT needs to mitigate risk, improve efficiency, and drive better business outcomes by modernizing endpoint management and unifying IT operations at scale.
REGISTER ME
Keynote Presentation (Sandpiper Ballroom)
Keynote Presentation - CX 2030: Key Decisions to Prepare You for the Future
K-06
Henry Svendblad
President and CTO Company Nurse powered by Lintelio
With the rapid pace of technology innovation, it’s difficult for any CX leader to determine future-proof strategies. Join Metrigy CEO Robin Gareiss and enterprise CX leaders for an enlightening conversation on the best way forward. You'll come away with research-backed guidance and real-world perspective on CX and AI technology decisions you can make today that will prepare you for 2030.
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  Keynote Presentation
  Keynote Presentation
12:00-5:00pm
Wednesday - 2/11/26
(Expo Hall B)
ITEXPO #TECHSUPERSHOW Expo Hall Grand Opening
  
12:15pm
Wednesday - 2/11/26
()
Lunch - Diamond, Enterprise, Platinum, Super Pass, Exhibitor/Conference, Speaker, Press Pass Holders
  
12:30-4:30pm
Wednesday - 2/11/26
(Expo Hall B)
Solutions Showcase Demo Sessions: ITEXPO, MSP Expo, AIoT World Expo
  
3:00-5:00pm
Wednesday - 2/11/26
Special Networking Event (Expo Hall B)
Happy Two-Hour Reception in Expo Hall - Sponsored by URNET
  Special Networking Event
Thursday, February 12, 2026
7:30am-3:00pm
Thursday - 2/12/26
(Expo Hall B)
Registration Counters Open
  
8:00am
Thursday - 2/12/26
(Room 251B)
Continental Breakfast Served
  
8:30-9:15am
Thursday - 2/12/26
(Room 250B)
Human vs. AI Agents: Which are Better When for Customer Interactions?
AIA-11
Leo Boulton
Head of Product Solutions and Industry Marketing Zoom Video Communications
Robin Gareiss
CEO & Principal Analyst Metrigy
Henry Svendblad
President and CTO Company Nurse powered by Lintelio
More than 80% of companies say humans and AI are working together to improve the customer experience. In a growing number of cases, AI agents are successfully handling customer interactions solo. In this session, you'll learn: - What is the outlook for human vs. AI agents? Which are better now, and what does the future hold? - How are companies measuring performance and what metrics are they using? - What results do companies see when they use humans or AI agents? - What's driving decisions about when to use AI--and when not to use AI?
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9:30-10:15am
Thursday - 2/12/26
(Room 250B)
Unlocking the Power of Workforce Augmentation: Harnessing AI to Elevate Human Performance
AIA-12
Robin Gareiss
CEO & Principal Analyst Metrigy
As Metrigy research has revealed, workforce augmentation plays a transformative role in customer experience (CX). In this session, discover how leading companies are leveraging AI-driven solutions to enhance human performance across all CX roles. From improving real-time engagement to providing agents and supervisors with actionable insights, this session will showcase how AI is reshaping workforce dynamics. Discover how smart knowledge management, AI copiloting, and personalized virtual companions are empowering teams to deliver hyper-personalized experiences and improve behaviors in real-time. Learn how AI-powered quality management and continuous performance analysis are optimizing CX outcomes and boosting compliance adherence. Don't miss out on the future of workforce efficiency, where technology amplifies the capabilities of contact center professionals to drive extraordinary customer satisfaction.
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10:00am-3:00pm
Thursday - 2/12/26
(Expo Hall B)
#TECHSUPERSHOW Expo Hall Open
  
10:30-2:00pm
Thursday - 2/12/26
(Expo Hall B)
Solutions Showcase Demo Sessions: ITEXPO, MSP Expo, AIoT World Expo
  
11:45am
Thursday - 2/12/26
()
Lunch - Diamond, Enterprise, Platinum, Super Pass, Exhibitor/Conference, Speaker, Press Pass Holders
  
12:00-12:45pm
Thursday - 2/12/26
(Room 250B)
Revolutionizing Customer Engagement: Multilingual AI Agents for Intelligent Call Centers
AIA-13
Joel Basila
Chief Executive Officer Parousia Group
This presentation will explore the transformative role of AI agents in enhancing customer engagement within call centers. Discussion will include how AI agents can manage inbound and outbound communications seamlessly, including voice calls, chats, and messages and, by providing personalized interactions and efficiently addressing customer inquiries, classifying issues, and escalating when needed, AI agents significantly improve operational efficiency and customer satisfaction. Attendees will gain insights into the architecture and capabilities of AI agents, along with real-world applications that showcase their effectiveness in streamlining customer service processes, including data on measurable improvements in customer engagement metrics and overall service quality after deploying AI agents.
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1:00-1:45pm
Thursday - 2/12/26
(Room 250B)
CEO Insights Panel: Agentic Voice AI in the Real World. It's about ROI, Trust, and Scaling
AIA-14
Jody Gonzalez
CEO Axtel Consulting
Connie Lund
Co-founder Zaboom
Corey McFadden
Chief Product Officer 14IP
Bill Miller
CEO & Owner Beelinebill Enterprises
Voice AI is rapidly shifting from scripted IVR upgrades to agentic, autonomous systems that can complete tasks end-to-end across inbound and outbound customer interactions. But with that power comes executive-level questions about ROI, trust, governance, and brand risk. In this CEO Insights Panel, senior leaders share what they’re actually doing with Voice AI Agents in 2026, identifying where the business value is real, where pilots fail, and what governance and safety practices are now non-negotiable. This discussion goes beyond demos and buzzwords to focus on how CEOs decide what they greenlight, what they block, and what they demand before scaling. Participants will gain exclusive CEO perspectives on the highest-ROI Voice AI use cases – and the specific implementations that tend to backfire. The panel will outline not only a 90-day pilot playbook, but also a practical 12-month roadmap for deploying voice agents responsibly at scale to improve operations and customer experience. As a special bonus, ten attendees will receive a signed copy of moderator Bill Miller’s new award-winning book, "What Every CEO Must Know: 37 Secrets to Lead With Confidence and Power," available on a first-come basis immediately following the session.
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